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How to Scan Passport on United App: A Step-by-Step Guide

In today's digital age, seamless travel often starts with the convenience provided by mobile apps. For travelers flying with United Airlines, the ability to scan your passport directly through the United app can save time and simplify the check-in process. This comprehensive guide will walk you through the steps to scan your passport on the United app, ensuring a hassle-free experience.

Why Scan Your Passport on the United App?

Convenience and Efficiency

Scanning your passport via the United app allows you to complete verification procedures without the need to stand in long lines at the airport. It makes the check-in process more efficient and quick.

Secure Storage

The United app securely stores your passport information, ensuring that your sensitive data is well-protected. This is particularly useful for frequent travelers who want to avoid carrying physical documents around.

Seamless Integration

With your scanned passport already uploaded to the United app, you can enjoy a smoother experience at various checkpoints, from boarding to customs.

Pre-requisites for Scanning Your Passport on the United App

Before you start scanning your passport, ensure you have the following:

  • A smartphone with the United app installed
  • A stable internet connection
  • Adequate lighting and a flat surface for scanning your passport You can download the United app from the Apple App Store or Google Play Store.

Step-by-Step Guide to Scan Your Passport on the United App

Step 1: Open the United App

Open the United app on your smartphone. You will need to log in with your MileagePlus account or create a new account if you don't already have one.

Step 2: Navigate to the Passport Section

Once logged in, navigate to the "Profile" section by tapping on your profile icon. Here, you’ll find an option labeled "Travel Documents" or "Passport Information."

Step 3: Select 'Add Passport'

In the Travel Documents section, select the option to "Add Passport." The app will prompt you to grant camera access. Ensure you allow this permission to proceed.

Step 4: Position Your Passport

Place your passport on a flat, well-lit surface. Ensure that all the details are clearly visible and that there are no shadows or reflections on the passport.

Step 5: Scan the Passport

Use the camera viewfinder in the app to align your passport within the designated frame. Once aligned, the app will automatically capture the image of your passport. Some tips to ensure a successful scan:

  • Hold your phone steady.
  • Ensure all details are clear and not blurred.
  • Follow any on-screen instructions that may appear.

Step 6: Verify Information

After the scan, the app will process the captured information. Carefully review the displayed information for accuracy. You may need to manually enter some details if they are not captured correctly.

Step 7: Save and Submit

If the information is correct, confirm and save the passport details. The app will store your passport information securely, enabling quick access for future travels.

Troubleshooting Common Issues

Blurry Images

  • Ensure sufficient lighting and avoid holding the phone too close to the passport.
  • Make sure your camera lens is clean.

Incorrect Information Capture

  • Re-scan the passport if the information captured is incorrect.
  • Manually enter any missing details as prompted by the app.

Camera Access Issues

  • Check your phone's settings to ensure the United app has camera permissions enabled.

Tips and Best Practices

Here are some additional tips to make the scanning process smooth and efficient:

  • Keep Your Phone Steady: Use both hands to keep your phone stable during the scan.
  • Use Natural Light: Whenever possible, use natural light to reduce glare and shadows.
  • Clean Your Passport Cover: Ensure the cover and inside pages are clean and wrinkle-free.


Scanning your passport using the United app offers the convenience of a streamlined travel experience. By following this guide, you can easily add your passport information to the app, ensuring swift check-ins and a hassle-free journey. Make sure to regularly update the app to benefit from new features and improved scanning technology.

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